Suicide Hotline Manager
CantSay, US
Female, 0
I supervise and train telephone operators for a suicide hotline. In addition to answering phones myself, I am also available when questions about protocol come up or if a phone operator is having trouble dealing with the emotions being expressed by a caller. Like many non-profits, we are now in danger of being shut down because of budget cuts.
It isn't necessarily to be able to relate to a caller to provide emotional support. In fact it's better if you can listen from an objective standpoint. It can be difficult to keep focused on the person you're speaking with if your own stuff is coming up.
Share Answer: 
While preparing to apply to graduate school for work in the mental health field, I began looking for a volunteer or professional position that would give me an opportunity to gain clinical experience and test my own ability to do this type of work. When I first started at the hotline, I had never done anything of this nature before and it was a harrowing few weeks (really a few months) before I began to feel fully confident in my abilities.
Share Answer: 
It happens on occasion. It's kind of annoying when it happens because you have to take every call seriously and really be 100% sure it's a prank. When it's completely clear what's going on, we'll just hang up. We don't call the cops.
Share Answer: 
Anyone who is feeling suicidal should call a hotline, speak to a friend or family member, or go to the nearest emergency room. This isn't a counseling forum.
Share Answer: 
School Bus Driver
If your bus is in an accident that was ruled your fault, would you lose your job?
Sushi Chef
Is there a stigma against sushi restaurants that have non-Asian chefs?
Architectural Project Manager
Were there any structural deficiencies in the Twin Towers that made them fall?
There have been a few times when it felt like the caller was in imminent danger and I was able to diffuse the situation. We try to be a calming presence focused on the caller, helping them to sort out the chaos or dark depression they are experiencing. More common is for a caller who is not yet suicidal but has a lot going on to feel the need to relieve the build up of emotional pressure before it explodes into a dangerous situation.
Share Answer: 
If you look at earlier questions, you'll see that it depends if the hotline is anonymous or not. If it's anonymous, then no you wouldn't because the call can't be traced. If the hotline isn't anonymous, then yes you would call 911.
Share Answer: 
Basically you just contact a hotline near you (google "suicide prevention hotline" in your area) and let them know you are looking for a volunteer or paid position. I get paid, but a lot of hotlines are primarily volunteer. You don't need a particular degree at my hotline; we do have a lot of people who are studying social work or psychology. If you don't get an immediate response from a hotline after leaving a voicemail or email, remember these are nonprofits and the administrative side tends to be undermanned, so don't hesitate to contact them after a few days.
Share Answer: 
-OR-
Login with Facebook (max 20 characters - letters, numbers, and underscores only. Note that your username is private, and you have the option to choose an alias when asking questions or hosting a Q&A.)
(A valid e-mail address is required. Your e-mail will not be shared with anyone.)
(min 5 characters)
By checking this box, you acknowledge that you have read and agree to Jobstr.com’s Terms and Privacy Policy.
-OR-
Register with Facebook(Don't worry: you'll be able to choose an alias when asking questions or hosting a Q&A.)
Browse Jobs
Host a Q&A
Search
Submit Your Question
Host a Q&A
Last 7
